Shipping Policy
Shipping Policy
Last Updated: 06/09/2023
1. Delivery Coverage
We offer countrywide delivery, serving customers both in Nairobi and other counties across Kenya.
2. Delivery Times
- Nairobi and Environs: Orders placed within Nairobi typically enjoy a speedy delivery, with delivery times ranging from 1 to 3 hours. We strive to ensure that deliveries within Nairobi are completed on the same day as the order is placed.
- Outside Nairobi: For customers outside Nairobi, we aim to deliver your orders within 1 to 2 business days.
3. Delivery Fees
Our delivery fees are location-dependent and may vary. Please note that we do not charge any additional handling fees.
4. Order Processing
Orders are typically processed and prepared for shipment within 1 to 2 business days after your order is placed. Upon placing an order, our team will reach out to you to confirm the details of your order.
5. Order Tracking
Customers will receive order tracking information via WhatsApp. This information allows you to monitor the status and progress of your order.
6. Extra Delivery Charges
Please be aware that shipping to certain areas, including Lamu, Lodwar, Tana River, Moyale, Wajir, Marsabit, and Samburu, may require additional delivery charges. Kindly contact our customer service team for specific details on extra charges related to these regions.
7. Returns and Refunds
If you wish to return an item, please contact our office using the provided contact information. Please note that customers are responsible for covering the shipping charges associated with returns. Items are eligible for return if they are in their original packaging and have not been altered.
Contact Information
For any shipping-related inquiries or to initiate a return, please contact our office at 0723784736. Our customer service team is available during 8am-5pm and will be happy to assist you.
Policy Updates
We reserve the right to update or modify this shipping policy as needed. Any changes will be posted on our website, and customers will be notified of such changes via [Insert Notification Method, e.g., email or website notice].
Customer Responsibilities
Customers are responsible for providing accurate shipping information. Any additional charges incurred due to incorrect information will be the responsibility of the customer.