Refund Policy

Refund Policy

Last Updated: 05/05/2024

1. Eligibility for Refunds

We understand that sometimes mistakes happen, and we're here to make it right. Items are eligible for a refund under the following conditions:

  • Incorrect Item: If you receive the wrong item in your order.
  • Broken or Damaged Item: If your item arrives damaged or in a non-functional state.

Please note that used items are not eligible for a refund.

Warrantied Items

If an item you purchased carries a warranty, please refer to the warranty information provided with the product. In most cases, you will need to contact the brand directly for repairs or replacements. As an alternative, you can bring the item back to our store, and we will be happy to facilitate the warranty process for you. We recommend waiting until the brand technicians receive the item and diagnose the problem before contacting us for a refund. This will expedite the warranty service and ensure a smooth resolution.

2. Refund Request Timeframe

To initiate a refund, customers must reach out to our shop within the same day of receiving the item.

3. Initiating a Refund

To request a refund, please contact our shop at : 0723784736. Our customer service team will guide you through the refund process.

4. Eligibility Criteria

For an item to be eligible for a refund, it must meet the following criteria:

  • The item must be unused.
  • The item must be in its original packaging.

5. Refund Processing

Once your refund request is approved, we are committed to processing your refund within the same day. Refunds will be processed to the customer's M-Pesa account.

6. Shipping and Return Shipping Charges

Customers are responsible for covering both the shipping and return shipping charges when returning items for a refund. We recommend using a trackable shipping method.

7. Exchange Option

If you prefer an alternative to a monetary refund, we offer an exchange option. You can exchange the item for a replacement or a different product of equal value.

8. Exceptions to Refund Policy

Please note that we do not provide refunds for damaged or defective goods if they arrived in good condition initially. In such cases, we encourage you to reach out to us for assistance with any warranty or replacement options.

9. Customer Responsibilities

It is the customer's responsibility to ensure that the item received is in good condition and working. We recommend inspecting the item upon receipt and reporting any issues promptly.

Contact Information

For any refund-related inquiries or to initiate a refund, please contact our shop Contact Number: 0723784736. Our customer service team is available to assist you during our regular business hours.

Policy Updates

We reserve the right to update or modify this refund policy as needed. Any changes will be posted on our website, and customers will be notified of such changes.