1. What is Homelux Kenya?
• Homelux Kenya is an online and physical store specializing in high-quality home products, including kitchenware, bedding, decor, and more.
2. Where is Homelux Kenya located?
• We are Located at 📍 Tom Mboya St, Platinum Plaza 3rd Floor Shop 306. Call/WhatsApp ☎️ 0723784736, and you can also shop online through our website.
3. What products does Homelux Kenya offer?
• We offer a wide range of home products, including cookware, kitchen appliances, bedding, dinnerware, and home decor.
Ordering & Payment
4. How do I place an order?
• You can place an order directly through our website or via WhatsApp. Simply add items to your cart, proceed to checkout, and follow the instructions.
5. What payment methods do you accept?
• We accept M-Pesa, credit/debit cards, and cash on delivery for local orders. For items shipped from abroad, a 30% upfront payment is required.
6. Can I change or cancel my order?
• Orders can be modified or canceled before they are processed. Please contact our customer service team as soon as possible if you need to make changes.
Shipping & Delivery
7. How long does delivery take?
• Local orders typically take 1-2 business days for delivery. Items shipped from abroad take 30-40 days to arrive.
8. Do you offer international shipping?
• Yes, we offer an option to shop for items from abroad, Please note that these items have different delivery times and payment terms.
9. How much does shipping cost?
• Shipping costs vary based on the destination and the size of the order. You can view the shipping cost at checkout before completing your purchase.
Products Shipped from Abroad
10. What are the terms for items shipped from abroad?
• Items shipped from abroad take 30-40 days to arrive. A 30% upfront payment is required, and the remaining balance is due upon arrival. The price includes all customs fees.
11. Can I track my order for items shipped from abroad?
• Yes, once your order is dispatched, we will provide you with a tracking number so you can monitor the delivery status.
Returns & Refunds
12. What is your return policy?
• We accept returns within 1 day of delivery for most items. The product must be in its original condition, and proof of purchase is required.
13. How do I request a refund?
• To request a refund, please contact our customer service team with your order details. Refunds will be processed through the original payment method.
Customer Support
14. How can I contact Homelux Kenya for support?
• You can reach us via WhatsApp at 0723784736 / 0742 086 048, or email us at homeluxkenya@gmail.com. Our customer service team is available
15. Do you offer installation services for large items?
• Yes, we offer installation services for selected items like appliances and furniture. Please inquire during your purchase for more details.